Managed Services
Lower IT Costs: We monitor a number of key network health indicators; update patches, anti-virus, and anti-spyware tools; and regularly make upgrades and provide fixes before users are impacted or notice a decline in performance.
Increased Staff Productivity: Because client PCs and servers are stable and secure, with fewer disruptions or breakdowns, your staff have more time to be productive. Our strategies assure that all the tools your staff need are at their fingertips while lowering training costs and reducing time-consuming support calls. Our team of certified Engineers provides remote maintenance, fixing even the most complicated problems behind the scenes. A stable and secure network environment also means your staff experience fewer instances of data loss, instances that not only require your time to rebuild the data, but also impede short- and long-term business growth.
IT Cost Predictability: Even with the most robust IT support structure, most small-to-medium businesses struggle to determine how much should be set aside each month for IT support to deal with tricky desktop issues or server and network outages. With our fixed monthly fees that cover monitoring, preventative maintenance, and unlimited remote support, our clients know their exact IT costs per month, and they can budget and plan appropriately.
Managed Services Summary
- Network Health Assessment determines the overall stability of your network.
- 24-7 Performance Monitoring ensures all of the critical
network devices that comprise your business network are healthy and
functioning reliably and optimally.
- TSR Support personnel ensure your systems are always up and available by proactively addressing issues discovered through Performance Monitoring.
- Quarterly or Semi-Annual Strategy and Planning Meetings
allow us to help you build and manage a long-term technology plan to
support your business. This enables you to make the best business
decisions possible.
- Comprehensive Peace of Mind as you know your Network is being monitored and attended to by highly skilled and qualified IT professionals.
- Network Assessment and Tune-up - A full review of your network to determine its health followed by a full tune-up to make sure it is running optimally.
- PC and Server Monitoring & Maintenance - Monitoring for availability, performance and health. Provide real-time utilization of disk space, memory, pagefile and CPU. Resolve all identified issues.
- Networking Essentials Monitoring & Maintenance - Monitoring the vital statistics of your routers, switches and VPN equipment. Deploy solutions based on reported results.
- Security Essentials Monitoring & Maintenance - Monitoring the anti-virus, anti-malware and OS patches on your PCs and Servers to ensure that updates are performed and the security applications are running. Monitoring your firewall and keeping the firmware up to date.
- Back-up Essentials & Periodic Testing - Identification of essential data and monitoring back-up jobs for success or failure. Periodic, regular test-restore of backup.
- Proactive Network Support - Technicians proactively resolve networking issues
that are affecting your entire organization.
- End-user Support - Technicians are available to help your users when issues
arise with their PCs or applications that prevent them from performing their work.
- IT Consulting - Monthly reports delivered on the health of your network and a
quarterly person-to-person review of your network performance.