Why TSR Solutions? Our Customers say it
best...
"TSR did an exceptional job with our ShoreTel implementation.
TSR’s team was extremely knowledgeable and consistently displayed a sense of
accuracy and urgency. Our TSR account rep, Chip, was a huge asset throughout the
process. He has strong technical and communication skills, a positive attitude
and has been outstanding with follow-up. Both Tim and Mike are talented
technicians and always provided what was agreed to."
"The ShoreTel system lives up to its reputation. Everything
about the system is easy to use and our employees love the Personal Call
Manager. Administration is also very easy and does not require technical skills.
Our transition to the ShoreTel system was smooth with no interruption in our
business. Pricing was fair and competitive. Overall TSR and ShoreTel presented
and delivered the value and benefits we were looking for in an advanced
telephone system."
Steve McQuin, Exacta
Corporation
"I have been very satisfied with TSR's ongoing service level and
support. They have the people on board who know the ShoreTel system and their
response is great. I know I can make a call to one of the TSR techs or my TSR
sales rep and get a near-immediate response."
"The ShoreTel system itself is very easy to use and administer.
Our IT group is much more productive and can trace a higher level of customer
satisfaction back to the improved communications from this system. TSR
approached our users with a 2-step training program - one session for the phone
and one for the client. It worked great, was not overwhelming and everyone
appreciated the approach. With our 12 offices and hundreds of users, we are
seeing a 60-70% reduction in our monthly long-distance expense."
Mark Binkelman, Wipfli
LLP
"I would rate TSR's implementation and service level associated
with our ShoreTel implementation a 9.5 to 10 on a scale of 10. Their support
people, specifically Tim and Mike, were great to work with and have done an
excellent job for us. TSR's response rate has been exceptional when helping us
with technical issues and understanding our new system. I would highly recommend
TSR as a ShoreTel implementation partner. Regarding the ShoreTel system itself,
I rate it an 8 on a scale of 10. The reporting capabilities are amazing. We need
additional WorkGroup flexibility that will be coming in future software
upgrades. Overall Shoretel is a great Voice over IP solution.
Mirela Pandovski, Dental Associates of
Wisconsin
"The ShoreTel solution from TSR is a great system. I would
recommend it to anyone. It is extremely easy to use, much easier than other
leading VoIP systems. In addition, the installation was not complex. I installed
much of the system myself. TSR's support resources, Tim, Mike and Amanda are
excellent. Their service has been great. Training from Amanda worked out really
well."
Anthony Stachula, PC ProSchools