e-Sweeper FAQ's

1. We already have anti-virus in-house protecting our servers and desktops. Why do we need e-Sweeper?
2. How do I know your service will detect all viruses in our email?
3. We like the e-Sweeper service. Is there a way in which we can advertise the fact that we are a forward-thinking and responsible company?
4. My company has more than one domain for sending and receiving email. Can e-Sweeper handle this?
5. If I am sued for the consequences of an email activity, can the fact that I have e-Sweeper help to improve my defense?
6. If I have to take action against an employee for misuse of email, can e-Sweeper make a difference in proving my case?
7. Is anyone other than the intended recipient actually reading the mail?
8. Do any privacy laws affect e-Sweeper?
9. Can you advise us on establishing an acceptable email usage policy?

1. We already have anti-virus in-house protecting our servers and desktops. Why do we need e-Sweeper?
   We’re sure you are aware that simple anti-virus checking doesn’t cover the whole issue. Content Security as addressed by e-Sweeper spans email attachments, Spam, hoaxes, plus bandwidth-sapping unauthorized attachments (e.g. video, image and commercially sensitive material). And remember that misuse of email can expose users to legal liability. Our service takes care of all these threats and more. e-Sweeper recursively decomposes email into its base form and then recognizes file signatures, which means we can find threats buried many levels deep in zip files or compound documents. As the e-Sweeper anti-virus element has it’s virus pattern files updated automatically it allows your IT staff to focus on adding value to your business..
   
   However, e-Sweeper doesn’t do away with the need for your desktop anti-virus tools as viruses can find their way into your network by means other than your email.
   
2. How do I know your service will detect all viruses in our email?
   We would never claim a 100% detection rate. What the makers of e-Sweeper do claim is that their anti-virus checking partners are among the most accurate, aggressive and timely in the industry. They check for new signatures from anti-virus partners continuously and believe that they offer the most cost-effective email virus scanning solution that also manages other content threats too. We also have the added benefit of being able to find content threats buried many levels deep in zip files and attachments. Alternative solutions using only anti-virus tools will miss these threats.
   
3. We like the e-Sweeper service. Is there a way in which we can advertise the fact that we are a forward-thinking and responsible company?
   Yes. Our standard anti-virus service allows you to define a legal disclaimer that can be attached to all your outbound mail indicating that you have an investment in responsible dissemination of email within the business community.
   
4. My company has more than one domain for sending and receiving email. Can e-Sweeper handle this?
   Yes. When you log in with the user name and password that we supply to you, you can access an administration area where you set up multiple domains.
   
5. If I am sued for the consequences of an email activity, can the fact that I have e-Sweeper help to improve my defense?
   Yes, if you have a published internal policy about appropriate use of corporate email, and you have e-Sweeper configured to block malicious use of your email, you are certainly demonstrating a level of commitment to minimizing email misuse. This could help reduce your legal liability.
   
6. If I have to take action against an employee for misuse of email, can e-Sweeper make a difference in proving my case?
   Yes, if your e-Sweeper service was configured to track the types of content breach that the employee committed, you will have a record of what email issued by the employee was quarantined or logged.
   
7. Is anyone other than the intended recipient actually reading the mail?
   No. Scanning the entire email for certain keywords identifies inappropriate language and Spam, in the same way that viruses are detected by their unique pattern. This automated procedure results in the email being classified as either a threat or clean. At no time does anyone "read" the email and no third party is acting as an editor.
   
8. Do any privacy laws affect e-Sweeper?
   The makers of e-Sweeper continually monitor changes in privacy legislation around the world on behalf of users. In addition, we recommend that organizations take legal counsel before implementing their email policy.
   
9. Can you advise us on establishing an acceptable email usage policy?
   Yes - we have a guide to Establishing and Maintaining a Content Security Policy from the makers of e-Sweeper. This explains what you need to consider when drafting an email policy that will protect both your organization and your employees from various content security threats. Such threats might include loss of intellectual property, offensive and inappropriate materials, legal liability and viruses. They recommend a structure based on the "Three E's":
   • Establish an email and Internet usage policy that clarifies what the organization considers to be acceptable and unacceptable use of that system, including personal usage, in agreement with employees
   • Educate employees on the policy and how to use the email system responsibly
   • Enforce the usage policy using a centrally managed, policy-based software solution.
     
   The policies should be defined and implemented with the support of IT, Human Resources and Senior Management and should cover both the management and staff perspectives.
   

   By setting out a clear policy, along with the reasons for implementing it within your organization, you will allay the fears employees may have about email content scanning, and also set their expectations with regards to email privacy. We recommend that you also communicate the benefits that an email policy brings to the employee, as well as the organization as a whole, for example protection from racial and sexual harassment. Remember, a policy is only as strong as the way it is maintained and adopted. The use of e-Sweeper will ensure company-wide compliance with the policy.
   

For more information or to sign up for service, please contact:

TSR Solutions, Inc.
Internet Services Department
internet@tsrnet.com
(262) 512-4100