Networking Services

TSR has over ten years of experience with network operating systems installation and management. Our current portfolio of expertise includes: Novell's Netware 6.0, Microsoft's Windows 2000 Server and Advanced Server as well as Red Hat Linux.

TSR will monitor customer networks 7x24x365 in real time. Monitoring hardware and software will be located at the TSR Network Operations Center.

Customers may request monitoring reports to be emailed to them in PDF format. This includes any and all reports deemed necessary by customer. TSR will produce a monthly report/analysis/ticket summary and provide it to the customer at the monthly meeting.

Samples of the information that can be obtained:

• Network Performance Monitor - This application is a real-time network monitor that can track network latency, packet loss, traffic, bandwidth and utilization. It can also monitor each managed node and interface via SNMP to report when a node reboots or an interface goes down. The Network Performance Monitor is ideal for monitoring the bandwidth utilization of routers and switches and providing online and historical charts of your network performance.
• SNMP Graph - View the pulse of your network. Know immediately when a server is down. Monitor the availability of several devices. Immediate notification the moment a router, circuit or server becomes unavailable. Keep posted on their status with green, yellow and red alert indicators.
• Advanced CPU Load - Advanced CPU Load utility allows you to monitor and graph the load on multiple Cisco routers concurrently. Warning and alarm thresholds can be independently set for each device. If the load on a Cisco router reaches the "user defined" threshold for a warning, the load bar turns yellow. If a critical level is reached, the bar turns red.
• CPU Gauges - The CPU Gauge will monitor the CPU Load on Cisco routers and switches. The CPU Gauge utilizes SNMP to communicate with the remote device and display the results. This is a visual aid much like a speedometer in a car.

TSR will inform the customer of any performance issues based on standard industry metrics with respect to the above monitored items. TSR will modify the metrics at the customer's request to satisfy any specific customer requirements. TSR will maintain a copy of all configurations of the LAN/WAN infrastructure equipment off-site for backup and disaster recovery purposes. TSR will troubleshoot and resolve any issues that arise as a result of any and all failures with respect to the WAN and LAN infrastructure as soon as they are notified by the agents monitoring the network. All charges for this service are included as part of the monthly fee. All fees for monitoring and management include all changes, modifications or alterations to the network WAN infrastructure to accommodate the customer's day-to-day operations.

Items the fee does not include:

	Substitute technicians while IT staff is out of the office
	New Project Infrastructure additions and implementation (this work is an additional cost, usually T&M)
	Security or LAN design consulting fees
	Network additions or modifications for major infrastructure changes. (i.e. move to new location)

TSR must be informed of all changes, additions or deletions of network hardware, servers, switches and routers. This is important in helping diagnose issues that may arise as new equipment is added to the network with respect to performance or errors that may be encountered while monitoring the network.

Management and monitoring charges include all Cisco routers, switches, firewalls and VPN hardware, emergency remote access, detailed router configuration documentation, detailed up to date Visio diagrams of the WAN, as well as a monthly meeting to discuss and review the performance statistics, reports, failures and any other issues the customer may have.

TSR also offers a management and monitoring service that includes all hardware as part of the service. This eliminates any capital acquisition costs by the customer. The customer would pay a monthly fee to TSR for all of the LAN/WAN hardware as well as the monitoring and management.

For more information or to sign up for service, please contact:

TSR Solutions, Inc.
Networking Services Department
networking@tsrnet.com
(262) 512-4100